The WebTicket Customer Portal is an interactive, online support service from Emphasys. It's ideally suited for you to submit noncritical support issues and questions. For quick processing of issues and questions that are not mission critical, the WebTicket portal is the way to go!

The WebTicket Portal speeds your support because the ticket is entered directly into the ticket database. This leaves more time for the Support tech to concentrate on your core issue.

To give your question or issue a boost using WebTickets, just contact Support to request a user name and password. (Your WebTicket account is separate from your myEmphasys account.) If you already have your own WebTicket account, click here to get started.

A WebTicket process sheet is available. (You'll need a myEmphasys account.) Click here to download it.

Because each of our clients is using our software products in interesting and unique ways, we wanted to create a place where you can share your experiences and create an intelligent collaborative network. That happens when everyone has an ability to post not only questions but answers. Sometimes it's simple work arounds, other times it's a key process that helps close the loop on using our software. Emphasys will make sure our boards are watched, so that we can respond and make this a thriving community. All you have to do is login and you can start posting.

If you are part of the IT staff at your organization that needs to download patches and updates to a release, then you'll have access to our downloads area where you can find all the files you've become accustomed to from our old intranet. What's changed is our folder structure - hopefully making it easier to find the files you need.